Comments, Compliments and Complaints
NHS East Lancashire CCG is committed to providing the best possible service at all times.
Our customer care team offers information, advice and support, as well as using patients’ comments to make local healthcare services more effective.
Our customer care team would like to hear from you if you think you have received a particularly good service. That way, if we know we are getting things right, then we can make sure things stay that way. Please contact the customer care team on the details below to share your compliments.
How to share a concern or make a complaint
If you are unhappy with the care or treatment you have received, in the first instance, you should make contact directly with the person or service that provided the care. If you feel you cannot do this, or would prefer not to, then please contact the customer care team. Customer Care Team Jubilee House Lancashire Business Park Leyland PR26 6TR.
The customer care team will also provide you with a copy of NHS East Lancashire CCG’s complaints procedure if required.
You don’t ever need to worry about the service you receive in future being adversely affected because you have made a complaint. We take all comments seriously and only use the information to review our services and make improvements, where needed.
Health service ombudsman
If you would like to receive independent advice from someone about the complaints process, you should contactN-Compass North West Limited. N-Compass North West Limited offer a comprehensive advocacy service to support adults within social care and health systems and processes and help all patients (including children) complain about NHS funded treatment within the Lancashire County Council area, linking in with HealthWatch Lancashire. You can get in touch with N-Compass North West Limited here: